FAQs
🛠️ Savile Speed Co. – Frequently Asked Questions
🧥 Product & Gear
What kind of armor do you use in your gear?
We utilize CE Level 1 &2 certified armor in our jackets and pants, offering optimal protection without compromising comfort. Our gear is designed to provide both safety and flexibility for riders.
Are your jackets suitable for different seasons?
Yes, our collection includes gear tailored for various weather conditions. We offer lightweight, breathable options for summer rides and insulated, weather-resistant gear for colder seasons.
What materials are used in your products?
Our products are crafted from high-quality materials, including abrasion-resistant textiles and premium leather, ensuring durability and protection on the road.
Where do you source your products?
We source from all around the world and connect directly with manufacturers to bring you the best deals without compromising on quality. Every product has been tested by our team to ensure performance and safety.
📏 Sizing & Fit
How do I determine the right size?
We recommend referring to our Size Guide for detailed measurements. If you're between sizes or plan to layer clothing underneath, consider sizing up for comfort.
Do you offer gear for both men and women?
Absolutely! Our product range includes styles and sizes designed specifically for both men and women riders.
📦 Orders & Shipping
When will my order be processed?
Orders are typically processed within 48 to 72 hours (excluding weekends and holidays). You'll receive a confirmation email once your order has been shipped.
What are your shipping options?
We offer standard shipping (7–10 business days) and express shipping (3–5 business days). Orders over $100 CAD qualify for free standard shipping within Canada.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please refer to our Return Policy for detailed information.
How do I initiate a return or exchange?
Contact our customer service at info@savilespeed.com with your order number and reason for return. We'll provide you with the necessary instructions.
💳 Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments.
Is it safe to shop on your website?
Yes, our website uses SSL encryption to ensure your personal and payment information is secure.
📍 Company Info
Where are you based?
Our team is proudly based in Vancouver, British Columbia, Canada.
❓ Need Further Assistance?
If you have additional questions or need personalized assistance, feel free to reach out to us at info@savilespeed.com. We're here to help!